Privacy Policy

Hotel Du Lac Interlaken · Höheweg 225, 3800 Interlaken, Switzerland · Last updated: November 2026

1. Introduction

Hotel Du Lac Interlaken (“we”, “us”, “our”) is committed to protecting the personal data of our guests and website visitors. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.dulac-interlaken.ch or make a reservation with us.

We are the data controller responsible for your personal data. This policy complies with the Swiss Federal Act on Data Protection (nDSG / revDSG), which came into force on 1 September 2023, and is also aligned with the EU General Data Protection Regulation (GDPR) for guests visiting from the European Union.

2. Who We Are

Hotel Du Lac Interlaken is a family-run boutique hotel established in 1888. We are the data controller for personal information collected through this website and through direct reservations.

Contact details for data protection enquiries:

Hotel Du Lac Interlaken
Höheweg 225, 3800 Interlaken, Switzerland
Email: info@dulac-interlaken.ch
Telephone: +41 33 822 29 22

3. What Personal Data We Collect

We collect the following categories of personal data:

3.1 Data you provide directly

• Full name
• Email address
• Telephone number
• Payment details (processed securely via our booking system — we do not store full card details)
• Reservation details (dates, room type, number of guests, special requests)
• Any information you include in contact form messages or emails to us

3.2 Data collected automatically

• IP address and browser type (collected by Wix, our website platform)
• Pages visited and time spent on our website
• Referring website or search engine
• Device type and operating system

This data is collected via Wix analytics and Google Maps (embedded on our website) and is used to understand how visitors use our site.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 To fulfil your reservation

When you make a booking, we use your name, contact details and payment information to process and confirm your reservation, manage your stay and send booking confirmations. This is necessary to perform our contract with you.

4.2 To communicate with you

We use your contact details to respond to enquiries submitted via our contact form or by email. We may also send booking-related communications such as confirmation emails, pre-arrival information and post-stay follow-up. We do not send marketing or promotional emails.

4.3 To process payments

Payment details are processed securely through Mews, our property management and booking system. We do not store full card numbers. Payment processing is subject to Mews’ own privacy policy and applicable PCI-DSS standards.

4.4 To improve our website

We use anonymised analytics data to understand how visitors use our website and to improve its content and performance. This data does not identify you personally.

5. Legal Basis for Processing

Under Swiss data protection law (nDSG) and the GDPR, we process your personal data on the following legal bases:

• Contract performance: Processing your reservation and managing your stay
• Legitimate interests: Improving our website and responding to enquiries
• Legal obligation: Retaining financial records as required by Swiss law
• Consent: Where you have explicitly agreed, for example by submitting a contact form

6. Third-Party Services

We share your personal data only with the following trusted third parties, and only to the extent necessary:

6.1 Mews (Booking & Property Management System)

Mews Systems processes reservation and payment data on our behalf. Mews is compliant with GDPR and PCI-DSS. Their privacy policy is available at www.mews.com/en/privacy-policy.

6.2 Google Maps

Our website embeds Google Maps to display our hotel location. When you view the map, Google may collect data including your IP address and location data. This is governed by Google’s Privacy Policy, available at policies.google.com/privacy.

6.3 Wix (Website Platform)

Our website is hosted on Wix. Wix collects certain technical data about website visitors as part of normal website operation. Wix’s privacy policy is available at www.wix.com/about/privacy.

We do not sell, rent or share your personal data with any third parties for marketing purposes.

7. How Long We Retain Your Data

• Reservation and guest records: Retained for 10 years as required by Swiss commercial and tax law
• Contact form enquiries: Retained for 12 months, then deleted
• Website analytics data: Retained in anonymised form for up to 26 months
• Payment data: Processed by Mews; we retain only transaction reference numbers

8. Your Rights

Under Swiss data protection law (nDSG) and, where applicable, the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your data, subject to legal retention obligations
• Right to restriction: You can ask us to limit how we process your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You can object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@dulac-interlaken.ch. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.

9. Cookies

Our website uses cookies — small text files stored on your device — to enable basic website functionality and to collect analytics data. The cookies used on our site include:

• Essential cookies: Required for the website to function correctly (set by Wix)
• Analytics cookies: Used to understand how visitors use our site (anonymised data via Wix analytics)
• Third-party cookies: Set by Google Maps when you interact with the embedded map

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

10. Data Security

We take the security of your personal data seriously. Our website is hosted on Wix, which uses industry-standard SSL/TLS encryption. Reservation and payment data is handled by Mews, which operates to PCI-DSS standards. Access to guest data is restricted to authorised hotel staff only.

While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. We encourage you to contact us directly if you have any security concerns.

11. International Data Transfers

Your personal data may be processed outside Switzerland by our third-party service providers (Wix, Mews, Google). Where data is transferred outside Switzerland or the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in accordance with nDSG and GDPR requirements.

12. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website at www.dulac-interlaken.ch. The date at the top of this policy indicates when it was last updated.

14. Contact Us

For any questions, requests or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• By email: info@dulac-interlaken.ch
• By telephone: +41 33 822 29 22
• By post: Hotel Du Lac Interlaken, Höheweg 225, 3800 Interlaken, Switzerland

We aim to respond to all data protection enquiries within 30 days.